REBECCA
J. WIGAL
614-203.0929
“Able to define problems and determine positive
solutions which enhance customer service and profitability. Quickly identifies
opportunities in problems. Her operational knowledge leads to precise strategic
planning.” Fifth Third Bank
Client Services Professional
Client services professional providing excellence in
customer service. Recognized as trusted
advisor for both internal and external customers. Detail-oriented problem solver. Friendly, optimistic decision-maker with
ability to see the big picture. Highly organized and proficient time
manager. Skilled in managing/delegating
and communicating. Competencies include:
· Client Retention
· Administration/Operations
· Community Leadership
· Conflict Resolution
· Compliance
·
Leadership/Collaboration
CAREER HIGHLIGHTS
♦ Multi-Year
Winner of President’s Circle Award –
for surpassing sales goals
♦ Ranked 2nd (out of 89 branches) for Ohio Affiliates on 2010
year-end financials on deposits, loans & income
♦ Increased transaction accounts by 25% and ranked 2nd in sales campaign results
PROFESSIONAL EXPERIENCE
VP, Business Development
·
Oversaw Commercial and Consumer Business Development for Lewis Center location
·
Managed retention of existing and new customers
·
Grew deposits by $140K and loans by $560K
·
Led Community Outreach with Delaware and Westerville Chambers of
Commerce
Safelite AutoGlass,
Columbus, OH 2011–2012
Telephone Sales Representative
·
Offered solutions to meet customer needs and overcome objections to
secure appointments
·
Sold product benefits, and features establishing excellent rapport with
customers
·
Winner of “Above and Beyond” Customer Service Award
Fifth Third
Bank, Columbus, OH 1995-2011
Financial Center Manager/Vice President
Stoneridge Financial Center (2005–2011)
Upper Arlington Financial Center (2001–2004)
German Village Financial Center (1999–2000)
Dublin Financial Center (1996–1999)
Eastpointe Bank Mark (1995–1996)
- Oversaw all service and sales functions for staff
of 7 in retail banking center with loan portfolio of $10M and a deposit
base of $23M
- Collaborated with internal business partners to
enhance product cross-sell, including consumer and commercial loans, mortgages,
and other credit products
- Managed development and retention of new and
existing customers
- Oversaw regular updates on security controls to
protect against criminal and fraudulent operations and unnecessary risk or
exposure
- Winner of President's Circle as one of top 10
Financial Centers to attain sales goal (1999, 2001, 2002)
- Winner of
Gold Pin Award for outstanding Community Service (2001)
Other roles at Fifth Third Bank:
Office Manager
Accountable for day-to-day operations and risk
management of Financial Center. Held direct management responsibilities for
operational and referral activities of 6 customer service representatives and
Financial Services representative.
New Account Representative
Initiated sales
process through daily customer contact and assisting with maintenance of sales
environment.
EDUCATION
B.S., Northwest Missouri
State University
Maryville, MO
PROFESSIONAL DEVELOPMENT AND TRAINING
Graduate of Upper Arlington
Leadership Program
LEADERSHIP/COMMUNITY INVOLVEMENT
Delaware Chamber of Commerce
Member 2012
Westerville Chamber of Commerce
Small Office Home Office
Networking Group
Member 2012
Gahanna Rotary
President, 2011-2012
Community Service Chair,
2007-2009
Gahanna Chamber of Commerce
Member
Columbus Symphony Chorus
Board Chair 2012-13 & Member
Leadership Upper Arlington
Board Member, 2001-2004
Upper Arlington Chamber of Commerce
Board Member, 2000-2004
